FAQ
🧵 Fabric & Care
What fabrics are used in your clothing?
Our garments are made using muslin and 100% knitted cotton. These fabrics are breathable, soft, and gentle on a child’s delicate skin.
Why do you use muslin fabric?
Muslin is lightweight and airy, allowing good airflow and keeping your little one comfortable throughout the day.
What is 100% knitted cotton?
Knitted cotton is soft and flexible, offering ease of movement for babies and kids while staying comfortable for all-day wear.
🛒 Ordering & Payments
How do I place an order?
Simply choose your preferred product and size, add it to cart, and proceed to checkout to complete your purchase.
What payment methods do you accept?
You can pay using UPI, debit cards, credit cards, net banking, and supported wallets.
Can I modify my order after placing it?
Once your order is confirmed, it moves quickly into processing for timely dispatch. Because of this, changes may not always be possible. We recommend reviewing your order details before checkout.
🚚 Shipping & Delivery
How long does delivery take?
Orders are usually processed within 1–2 business days. Delivery timelines may vary based on your location.
Are there any shipping charges?
Any applicable shipping charges will be displayed at checkout before payment.
📦 Tracking My Order
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email or WhatsApp to follow your order’s journey.
When will I receive my tracking details?
Tracking details are shared as soon as your order is dispatched from our warehouse.
I haven’t received my tracking link. What should I do?
Please check your spam or promotions folder. If you’re still unable to find it, feel free to contact us for assistance.
🔁 Returns & Exchanges
Do you accept returns or exchanges?
At the moment, we do not offer returns or exchanges on our products.
Why don’t you offer returns or exchanges?
Each piece is carefully packed and handled with hygiene and quality in mind. To ensure safety and fairness for all our customers, we currently do not accept returns or exchanges.
What if I receive a damaged or incorrect product?
If you receive a damaged item or a product different from what you ordered, please contact us within 24 hours of delivery with clear photos. We’ll review the issue and assist you accordingly.
How can I avoid sizing issues?
We recommend checking the size chart and product details carefully before placing your order. If you need help choosing the right size, feel free to reach out to us before purchasing.
📏 Size Recommendations
How do I choose the right size for my child?
We recommend selecting a size based on your child’s current height and age. Each product page includes a size guide to help you make the best choice.
What if my child is between two sizes?
If your child falls between sizes, we suggest choosing the next size up for a more comfortable and longer-lasting fit.
I’m unsure about sizing. What should I do?
If you’re unsure, it’s always safer to choose a bigger size. Kids grow quickly, and a slightly roomy fit ensures comfort and longer wear. You can also reach out to us before placing your order—we’re happy to help.
📞 Customer Support
How can I contact you?
You can reach us via email or WhatsApp using the contact details mentioned on our website.
Click here for more details
When can I expect a response?
We aim to respond to all queries as quickly as possible during business hours.